Log a Fault

We apologise for any inconvenience that you may be currently experiencing. If your internet service is not working at all please fill in the form below or contact us on 1300 66 33 20. Pivit’s Network Engineering Team is notified immediately when a service fault is logged so that we can assist you as soon as possible. Please check below to see the standard response times.

Log a Fault (24/7 support)

Your Name (required)

Your Email (required)

Your Telephone Number (required)

Your account number

Subject

What seems to be the problem?

File upload (e.g pictures to explain problem)

Captcha

Contact Information

Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia

Street Address:
1/11 Booran Drive
Underwood, 4114, QLD

E-mail
  • faults@pivit.com.au
Phone
  • 1300 66 33 20
  • +61 7 3387 3499
Fax
  • +61 7 3387 3497

Support Quick Links

Do you need some technical assistance with your internet connection?


Solution Support

If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)

Click Here

Standard Response Times

Response Time
  • 2-hour response (phone or e-mail) within the coverage window
  • 4 hours (on site) if required within the coverage window
  • *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.

Standard coverage window
  • 9am-5pm Business Days (Australian Eastern Standard Times).
  • Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.

Service Restoration Target 
  • Next Business Day
  • Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.