Log a Fault

We apologise for any inconvenience that you may be currently experiencing. If your internet service is not working at all please fill in the form below or contact us on 1300 66 33 20. Pivit’s Network Engineering Team is notified immediately when a service fault is logged so that we can assist you as soon as possible.

Log a Fault (24/7 support)

Your Name (required)

Your Email (required)

Your Telephone Number (required)

Your account number


What seems to be the problem?

File upload (e.g pictures to explain problem)


Contact Information

Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114

Street Address:
1/11 Booran Drive
Underwood, 4114, QLD

  • faults@pivit.com.au
  • 1300 66 33 20
  • +61 7 3387 3499
  • +61 7 3387 3497

Support Quick Links

Do you need some technical assistance with your internet connection?

Solution Support

If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)

Click Here