Solution Support

We apologise for any inconvenience that you may be currently experiencing. Please fill in the form below or contact us on 1300 66 33 20 so that we can assist you as soon as possible.

Your Name (required)

Your Email (required)

Your Telephone Number (required)

Your account number


What seems to be the problem?

File upload (e.g pictures to explain problem)


Contact Information

Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114

Street Address:
1/11 Booran Drive
Underwood, 4114, QLD

If for some reason you are having difficulty with this form please e-mail:
  • 1300 66 33 20
  • +61 7 3387 3499
  • +61 7 3387 3497

Please note:  Solution support out of business hours is provided for customers who are experiencing technical difficulties with their internet service.

All of the following areas will be handled during business hours Monday to Friday 9am - 5pm.

  • new account enquiries
  • customer account changes
  • plan changes
  • billing enquiries

Support Quick Links

Do you need some technical assistance with your internet connection?

Log a Fault(24/7 support)

If your internet connection is not working at all click below to log a fault

Log a Fault