Help

Pivit Help Services

Service Faults -24/7 Support

When your Internet Service is not working at all

If your internet service is completely down and not working at all please contact our Service Faults Department. Our Service Faults Department operates 24/7 and can be contacted on the details below.

Please have the following information ready  to log a service fault;

  • customer number
  • phone number
  • service type
  • how long the service has not been operating.

Pivit’s Network Engineering Team is notified immediately when a service fault is logged.

Solution Support

When your service is working and you require technical assistance

If your Internet/Telephone service is working, but you are experiencing difficulties please contact our Solution Support team on the details provided below.

Our Solution Support team provides assistance using your Pivit service. Solution Support is available 7am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.

Solution Support includes the following areas:-

  • Internet connection problems
  • Sending and receiving email
  • Viewing web pages

Please note:  Solution support out of business hours is provided for customers who are experiencing technical difficulties with their internet service.

All of the following areas will be handled during business hours Monday to Friday 9am - 5pm.

  • new account enquiries
  • customer account changes
  • plan changes
  • billing enquiries

Please have your customer number, phone number, service type and the support request ready.



Service Faults

Phone
  • 1300 66 33 20
  • +61 7 3387 3499

Please leave a voicemail if a Support Team member is unavailable

Online Form 

Solution Support

Phone
  • 1300 66 33 20
  • +61 7 3387 3499

Please leave a voicemail if a Support Team member is unavailable

Online Form

Did you know that we have a range of answers to technical issues on our FAQ's page?

Click below to visit our FAQ's page.

Visit FAQ's

Customer Complaints Process

Pivit values all customer feedback and aims to provide customers with the best possible service. While we aim to provide you with a great service we know that you may wish to express dissatisfaction with our service, procedures, staff or products.

Pivit has a complaint policy and process to help ensure that we can resolve your complaint quickly, fairly, efficiently and courteously.

During the process of your complaint, we will aim to provide a fair and reasonable outcome for all parties involved. Once accepted, we aim to resolve your complaint within 10 business days or less. Please click here to see our complaints process and follow the steps to escalate and raise your complaint.