|How Pivit Support Can Help|
Pivit's Support Team provides assistance in two key ways:-
Service Faults (when your Pivit service is not operating) can be logged 24 x 7 by:-
Pivit needs the following information to log a service fault - Customer number, phone number, service type and how long the service has not been operating. Pivit's Network Engineering Team is notified immediately when a service fault is logged.
Pivit's Solution Support provides assistance using your Pivit service. Solution Support is available 7am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.
Solution support requests can be logged by:-
Pivit needs the following information to log a solution support request: - Customer number, phone number, service type and the support request. Pivit's Solution Support Team is notified in the coverage window when a solution support request is logged.
Solution Support includes the following areas:-
Please check out Pivit's FAQs beofre logging a solutions support request.
Solution Support does not include the following areas:-