|
Transferring to the New Plans |
 |
 |
 |
|
Pivit's existing residential customers can transfer across to the new generation Fi-Band™ plans.
Here's how to do it:
- Review and read the new Residential Pricing and Service Information Guide and Pivit's General Terms and Conditions.
- Complete an online signup.
- Our provisioning team will be in touch to coordinate the transfer.
FAQs
| Q |
I currently pay Pivit on invoice. Can I continue to do this with Pivit's new generation Fi-Band™ plans? |
| A |
No, the new Pivit Fi-Band™ plans can only be activated in conjunction with Autopay Direct Debit or Autopay Credit Card.
|
|
♦ |
| Q |
Is my contract term (12 or 24 months for instance) being extended if I sign up to the new plans? |
| A |
No, your existing contract term will transfer over to the new plans. So if you've got 8 months to run on your existing contract that 8 months will apply to the new contract as well.
|
|
♦ |
| Q |
Is there a once-off cost associated with transferring to the new plans? |
| A |
No.
|
|
♦ |
| Q |
Do I need to fill out the forms? |
| A |
No, an online signup is the fastest way to trasfer to the new plans.
|
|
♦ |
| Q |
Can I just call the Pivit Support Team or complete an online form to move across to the new plans? |
| A |
No, the Support Team can't transfer customers across on the telephone. Please use the online signup system.
|
|
