Support

Pivit Help Services

Service Faults -24/7 Support

When your Internet Service is not working at all

If your internet service is completely down and not working at all please contact our Service Faults Department. Our Service Faults Department operates 24/7 and can be contacted on the details below.

Please have the following information ready  to log a service fault;

  • customer number
  • phone number
  • service type
  • how long the service has not been operating.

Pivit’s Network Engineering Team is notified immediately when a service fault is logged.

Solution Support

When your service is working and you require technical assistance

If your Internet/Telephone service is working, but you are experiencing difficulties please contact our Solution Support team on the details provided below.

Our Solution Support team provides assistance using your Pivit service. Solution Support is available 7am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.

Solution Support includes the following areas:-

  • Internet connection problems
  • Sending and receiving email
  • Viewing web pages
  • New account enquiries

Please have your customer number, phone number, service type and the support request ready.

Service Faults

Phone
  • 1300 66 33 20
  • +61 7 3387 3499
Leave a voicemail if a Support Team member is unavailable
Online Form 
  • click here to fill in online form

Solution Support

Phone
  • 1300 66 33 20
  • +61 7 3387 3499
Leave a voicemail if a Support Team member is unavailable
Online Form
  •  click here to fill in our online form